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Privacy Policy

We are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and
safeguard your data to ensure transparency and trust.

Effective Date: February 18th, 2025

Welcome to Traktech Pte. Ltd. ("TrakTech," "we," "our," or "us") website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with Singapore's Personal Data Protection Act 2012 ("PDPA"). By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from accessing our website or using our services.

1. Definitions and Interpretation

  • "Personal Data" refers to data, whether true or not, that can identify an individual, such as names, contact details, or other relevant information.

  • "Processing" means any operation or set of operations performed on Personal Data, such as collection, use, disclosure, or destruction.

2. Scope of Policy

This Privacy Policy applies to all Personal Data collected by us from visitors and users of our website (the "Services"). It supplements, but does not replace, any consent you may have provided us regarding your Personal Data.

3. Collection of Personal Data

We collect Personal Data you voluntarily provide through our website, including:

  • Information submitted via the "Contact Us" form, “Helpdesk: Issue” form and “InvoiceNow Request” form (e.g., name, email, phone number, and company details).

  • Technical information collected automatically, such as IP addresses and cookies.

By providing us with your Personal Data, you consent to its processing in accordance with this Privacy Policy.

4. Purpose of Data Collection

Your Personal Data is processed for the following purposes:

  • To respond to your inquiries and provide requested services.

  • To improve our website and user experience.

  • To comply with legal and regulatory requirements.

5. Disclosure of Personal Data

We may disclose your Personal Data to:

  • Third-party service providers for operational purposes, subject to confidentiality obligations.

  • Government authorities or regulators, as required by law.

We ensure that such third parties process your data only for specified purposes and in compliance with applicable laws.

6. Use of Cookies

"Cookies" are small text files that are placed on your device that record data about how and when the Services or Website are used or visited. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to website owners. We or our authorized service providers and advertising partners may from time-to-time use "cookies" or other features to allow us or third-parties to collect or share information in connection with your use of our Services or Website. These features help us improve our Website and the Services we offer, enable us to deliver more relevant content to you and to conduct data analysis and monitor usage of the Services. Where cookies are essential for the operation of the Website or provision of the Services, we can store these cookies on your device without your consent. For all other types of cookies, we need your permission. This site uses different types of cookies, some of which are placed by third parties. You can, at any time, change or withdraw your consent to our use of non-essential cookies using the Cookie Declaration.

7. Security Measures

We employ technical and organizational measures to protect your Personal Data against unauthorized access, use, and disclosure. However, no online transmission or storage is entirely secure, and we urge you to take precautions, such as using strong passwords and keeping them confidential.

8. Retention of Data

Personal Data is retained only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. When no longer needed, data will be securely deleted or anonymized.

9. Rights Relating to Personal Data

You have the right to:

  • Access the Personal Data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Withdraw consent for data processing, subject to applicable laws.

To exercise these rights, please contact us at the details provided below. Withdrawal of consent may impact our ability to provide certain services.

10. International Data Transfers

Where necessary, your Personal Data may be transferred to jurisdictions outside Singapore. We will ensure that such transfers comply with applicable data protection laws.

11. Updates to the Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes your acknowledgment and acceptance of such changes.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your Personal Data, please contact us:

Traktech Pte. Ltd.

Email: info@traktech.com.sg

Acknowledgment and Consent

By using our website or providing Personal Data, you acknowledge that you have read and understood this Privacy Policy and consent to its terms.